Whenever you log a Helpdesk ticket, you should always receive an email confirming that the ticket has been logged. If you don't receive this email at all, it's possible that you entered your email address incorrectly. You may need to go back and review your ticket. If the email has ended up in your spam or junk folder, any replies to your ticket will also go to the same folder, so you should move the email back to your inbox.
If you find the email in your junk/spam mail folder, then right-click to get the options shown and choose Not Junk. Subsequent emails should then not go into that folder and into your Inbox instead.
