Helpdesk | DA Knowledgebase

How to Log a Cranstoun Case Management Helpdesk Ticket

Visit the CMS Helpdesk Web site. Click the Submit a Ticket button. Choose the required ticket type from the list presented. Each ticket type contains a unique form that collec ...

Checking and Updating Your Current Helpdesk Tickets

If you think you already have an open Helpdesk ticket or want to check its details, follow this process. Go to the CMS Helpdesk. Click the View Existing Tickets button. If you ...

Moving Helpdesk Emails from Junk Mail

Whenever you log a Helpdesk ticket, you should always receive an email confirming that the ticket has been logged. If you don't receive this email at all, it's possible that you en ...